If, within 28 days of delivery of the products to you, you are not satisfied with your order, for any reason whatsoever, you may exercise your right to cancel your purchase and return purchased products to the vendor, Lowndes London Limited (Lowndes London).

You must inform Lowndes London of your decision to cancel prior to returning the products and can do so by using the online return form available on the website (Return Form). Returned items must be shipped back to Lowndes London, so that they are received by Lowndes London within 28 calendar days from the date of delivery of the products to you. The products must be returned by first completing the Return Form available on www.lowndeslondon.com and by following the related dispatch process outlined on the website.  If this process is not followed, Lowndes London reserves the right not to reimburse the customer. Nevertheless, Lowndes London shall always reimburse the customer if the return complies with the requirements of the Consumer Contracts Regulations 2013.

• TERMS AND CONDITIONS OF RETURN

  The right to return products shall be deemed correctly exercised once the following conditions have been fully met:

  • You fill in correctly and submit the online Return Form to us;
  • The returned products have not been used, worn, washed or modified;
  • The returned products are returned to Lowndes London in their original packaging; 
  • The returned products are shipped back so that they are received by Lowndes London within 28 days of the date on which we delivered the products to you.

  The returned products are your responsibility until they reach us. You are responsible for returned products that get lost or damaged in transit when they are being returned to us.

  You will be notified if the returned products cannot be accepted. In this case, you may choose to have the returned products redelivered to you at your own expense. If you elect not to have the returned products redelivered to you, Lowndes London reserves the right to retain the products and the amount paid for your purchase of the products.

• REFUND TIMES AND PROCEDURES

  After Lowndes London has received the returned products and checked that they meet the requirements for return set out above, you will receive an e-mail that the returned products have been accepted. Whatever the form of payment you used, Lowndes London will refund you all payments received from you for such cancelled purchase.

  You may be liable for any diminution in the value of the returned products caused by your handling of the products; Lowndes London may, at its discretion, deduct from any refund for returned such amounts to reflect this diminution in value caused by your handling of the products.

  Any refund will be sent to your bank account or credited to your credit or debit card.

  If you have any questions please email customer services at ask@lowndeslondon.com.