We ask that you read this privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

WHO WE ARE

Lowndes London Limited (registered in England and Wales under company number 09100258) collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

THE PERSONAL INFORMATION WE COLLECT

In the course of selling our products we collect the following personal information when you provide it to us:

• Names of individuals
• Addresses
• Telephone numbers
• Email addressess
• Social media accounts and addresses

HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information to:

• Provide you with our products and services and to fulfil our obligations to you in accordance with our terms of business (“Services”)
• Provide you with information about other products we supply. You may opt out of receiving this at any time.
• Analyse buying trends.
• Invite you to events we or third parties organise which we believe you may be interested in. You may opt out of receiving these invitations at any time.
• Provide any prospective purchaser of our business with details of our business (provided they agree to only use your personal information under the same terms as we do).

WHO WE SHARE YOUR PERSONAL INFORMATION WITH

We do not routinely share your personal data with anyone. We do, however, provide some of your data to third parties in order to deliver the Services to you. These third parties include suppliers engaged by us. This data sharing enables us to provide you with the Services.

Some third parties may be based outside the European Economic Area — for further information including on how we safeguard your personal data when this occurs, see ‘Transfer of your information out of the EEA’ (below).

We will share personal information with law enforcement or other authorities if required by applicable law.

We will not share your personal information with any other third party.

WHETHER INFORMATION HAS TO BE PROVIDED BY YOU, AND IF SO WHY

The provision of personal data by you is necessary to enable us to provide you with the Services. We will inform you at the point of collecting information from you whether you are required to provide the information to us.

This website uses cookies according to our Cookie Policy. This Cookie Policy is available to users on each page of the website linked to this Privacy Policy and on each information banner regarding cookies.

The acceptance of automatic data collection procedures and the use of cookies are necessary for using the Platform and its services, including the purchase of products. If you have started the procedure of blocking or deleting cookies, we cannot ensure that all web pages of the Platform will be displayed or that certain services will be supplied such as, for example, storage or display on the web pages of products you chose when you are finalizing the online purchase processes.

The Platform uses automatic systems of browsing data collection, such as cookies. A cookie is a file stored on the hard disk of the terminal of an Internet user; it does not contain intelligible information but it allows linking between a terminal and other information about User’s experience on the website and his/her preferences expressed while choosing services and purchasing products offered by the website. For Cookies disseminated by Lowndes London servers, no one else may gain access to the information contained therein. These information and data are gathered directly and automatically by the Platform. The information collected by cookies will be processed in order to optimize the services of the Platform. Lowndes London have provided cookies in connection to functions such as selecting the country, the language, the location, browsing the catalogue, purchasing products online and in general in connection with the provision of services reserved to registered customers. As you know, each Internet browser allows the blocking or the deletion of cookies. Your Internet browser contains instructions on these procedures. Please access the information on your internet browser if you wish to delete cookies.

We may collect information about your computer or mobile device, including where available your IP address, operating system, log in times and browser type. We use this information to better understand how visitors use our Platform and for internal reporting purposes.

We may identify third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms. If you are happy for us to do this, please tick the box where requested

We may also use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content. To the extent that these third parties analyse personal data, they will be contractually obliged to operate as our data processors and to comply with the GDPR but please note that third party tracking technologies are not controlled by us, even if they are associated with our Platforms or our advertisements. Statements regarding our practices do not apply to the methods for collecting information used by these third parties or the use of the information that such third parties collect and we make no representations regarding their policies or practices (other than that they will be obliged to comply with the GDPR as data processors).

HOW LONG YOUR PERSONAL INFORMATION WILL BE KEPT

We will hold your personal data for as long as it is needed for us to provide you with the Services or for the period we are required to retain this information by applicable UK tax law (currently 6 years), whichever is the longer.

REASONS WE CAN COLLECT AND USE YOUR PERSONAL INFORMATION

We rely on our contractual obligations to you and/or the pursuit of our legitimate interest as the lawful basis on which we collect and use your personal data. Our legitimate interests are providing you with the Services.

In limited circumstances we may also rely on the need to protect your interests (or those of a third party) and/or where processing is in the public interest or for official purposes.

Where we process special category personal information, we will only do so with your explicit consent.

TRANSFER OF YOUR INFORMATION OUT OF THE EEA

We may transfer your personal information to third parties located outside the European Economic Area (EEA) if they are our agents or suppliers.

Such countries do not have the same data protection laws as the United Kingdom and EEA. Whilst the European Commission has not given a formal decision whether certain countries provide an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information will be subject to obligations obliging the transferee to comply with the General Data Protection Regulation and designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.

If you would like further information please contact us (see ‘How to contact us’ below). We will not otherwise transfer your personal data outside of the United Kingdom or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

Under the General Data Protection Regulation you have a number of important rights. In summary, those include rights to:

• the fair processing of information and transparency over how we use your use personal information
• access to your personal information and to certain other supplementary information that this Privacy Policy is already designed to address
• require us to correct any mistakes in your information which we hold
• require the erasure of personal information concerning you in certain situations
• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
• object at any time to processing of personal information concerning you for direct marketing
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• object in certain other situations to our continued processing of your personal information
• otherwise restrict our processing of your personal information in certain circumstances
• claim compensation for damages caused by our breach of any data protection laws

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation. If you would like to exercise any of those rights, please:

• email, call or write to us
• let us have enough information to identify you (g. your name),
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• let us know the information to which your request relates

If you would like to unsubscribe from any invitations you can respond asking us to unsubscribe you. It may take up to 7 days for this to take place.

KEEPING YOUR PERSONAL INFORMATION SECURE

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

HOW TO COMPLAIN

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

CHANGES TO THIS PRIVACY NOTICE

This privacy notice was published on 1/7/18.

We may change this privacy notice from time to time. When we do we will place a notice on our website.

HOW TO CONTACT US

Please contact us if you have any questions about this privacy policy or the information we hold about you.

If you wish to contact us please send an email to ask@lowndeslondon.com, write to Customer Service at 15 Weller Street, London, SE1 1QU or call 020 7378 6918.